About the role

We are looking for an Italian-speaking Customer Support Advisor to join our team in Lisbon. You will be the go-to person for Italian-speaking customers — handling their questions, solving issues, and delivering a great experience across phone, email, and chat.

What you will do

• Handle inbound requests from Italian-speaking customers and resolve them efficiently
• Log and track interactions accurately in CRM tools
• Escalate complex cases to the right internal teams
• Contribute to customer satisfaction and service quality initiatives

What we are looking for

• Italian at C1/C2 level — written and spoken (mandatory)
• English at a working level (B1 or above)
• Previous customer service experience is a plus — motivated newcomers welcome
• Strong communication skills and a customer-first attitude
• Comfortable with digital tools and CRM platforms
• EU work authorisation required

Relocation package

We help you settle in Lisbon from day one

• Company-provided housing for an initial period upon arrival
• Support with administrative formalities (NIF, social security, etc.)
• Dedicated onboarding buddy to help you get started

Please note: travel expenses to Lisbon are not covered.

What we offer

• Flexible rotating shifts to fit your lifestyle
• Structured career progression with clear internal promotion paths
• Paid training and continuous learning opportunities
• Competitive salary + performance-based bonuses
• International, multicultural team in one of Europe's most vibrant cities

Our hiring process

Simple and fast — from application to offer in under 2 weeks.