We're recruiting Italian speakers for a Customer Support Specialist role on a Multilingual Services account based in Porto, Portugal.

You'll handle customer queries in a multilingual contact centre environment.

Work model: On-Site.

Start date: 03/Sep/26.

2 years travel industry customer service experience required.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Italian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.